Privacy Policy

Last updated: August 1, 2025

The Bellendaine Group ("we," "our," or "us") is committed to protecting the privacy and confidentiality of our clients, prospects, and visitors to our website. This Privacy Policy outlines how we collect, use, store, and share personal data in compliance with the European Union General Data Protection Regulation (GDPR), the International Coaching Federation (ICF) Code of Ethics, and applicable laws in the jurisdictions in which we operate.

1. Who We Are

The Bellendaine Group provides confidential executive coaching, leadership consulting, and related advisory services to individuals and organizations globally. Our services are designed to support strategic clarity, executive performance, and organizational resilience.

If you have any questions about this Privacy Policy, please contact:
Email: hello@bellendainegroup.com

2. Information We Collect

We collect and process personal data only when necessary to provide our services or respond to inquiries. This may include:

Information you provide directly:

• Full name, email address, phone number, job title, and company affiliation

• Billing and payment information (handled via secure third-party processors)

• Any information you share with us during intake, assessments, or coaching sessions

• Feedback, testimonials, and evaluation responses (only with your explicit consent)

Information collected automatically (via website):

• IP address and browser information

• Pages visited and time spent on site (via cookies and analytics, with opt-in consent)

3. Legal Basis for Processing (GDPR)

We process your data based on one or more of the following legal grounds:

• Consent: You have given explicit permission for specific uses.

• Contract: Data is necessary for fulfilling our agreement with you.

• Legal obligation: To meet legal and regulatory requirements.

• Legitimate interest: To operate, grow, and protect our business (e.g., client communications, website security).

You may withdraw your consent at any time.

4. Confidentiality & Coaching Ethics

As a coach who graduated from an ICF-accredited PCC training program, Sarah Bellendaine adheres to the ICF Code of Ethics, which requires strict confidentiality and discretion. This means:

• We will never share personal or coaching content without your written consent.

• Notes from coaching sessions are stored securely and accessed only by your coach.

• Coaching discussions are confidential and will not be shared with employers or other stakeholders unless explicitly agreed upon in writing by the client.

5. How We Use Your Information

We use your data to:

• Provide coaching and consulting services

• Schedule and manage appointments

• Respond to inquiries and requests

• Process payments and invoicing

• Comply with ethical, contractual, and legal obligations

• Improve our services and communications

6. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it only with:

• Trusted service providers (e.g., payment processors, scheduling platforms, secure data storage) under strict confidentiality agreements

• Legal authorities, only when required by law (e.g., subpoena, legal order)

• Others, but only with your explicit, written consent

7. Data Security and Storage

• Data is stored in secure, encrypted platforms with access limited to authorized personnel

• We retain personal data only as long as necessary for service delivery, legal obligations, or as agreed with you

• Notes and records are archived or deleted per GDPR retention standards and coaching ethics

8. International Transfers

Your data may be stored or processed in jurisdictions outside your country of residence (e.g., the United States). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or processing with GDPR-compliant vendors.

9. Your Rights Under GDPR

If you are located in the EU or UK, you have the right to:

• Access the personal data we hold about you

• Correct inaccuracies in your data

• Request erasure of your data ("right to be forgotten")

• Restrict or object to certain processing

• Data portability, where applicable

• Withdraw consent at any time

To exercise these rights, please contact: hello@bellendainegroup.com

10. Use of Cookies

Our website uses cookies for analytics, performance, and functionality. Visitors are given the option to accept or reject non-essential cookies in compliance with GDPR. You can manage cookies through your browser settings at any time.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies independently.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in law, regulation, or our practices. The updated policy will be posted to our website with the date of revision.

13. Questions or Complaints

If you have concerns about our handling of your data, we encourage you to contact us directly at hello@bellendainegroup.com. If you are unsatisfied, you may lodge a complaint with your local data protection authority.

 

By using our services or submitting your information, you acknowledge and accept the terms of this Privacy Policy.